ABSTRACT
Healthcare information technology integration is an essential factor to improve healthcare quality services. During COVID 19 epidemic, there is a high necessity to set up a comprehensive framework for integrating healthcare information systems (IHIS). Most of the existing works address this issue from technical perspectives. This study aims to create a comprehensive understanding and identify the crucial dimensions of the IHIS at an organizational level using the human, organization, and technology model (HOT-fit model). To achieve the study's goal, the qualitative evaluation method is adopted to explore and analyze the existing studies on IHIS from organizational perspectives. The study investigates the key dimensions that affect the development of IHIS at the organizational level, which do not adequately discuss in the previous studies. The findings indicate that the key IHIS dimensions could be recognized by using the three dimensions of IT infrastructure, and organizational process, as well as the human factor. From the other side, the organization would be able to curb the coronavirus COVID-19 outbreak as the conceptual framework highlighted the relationships among the dimensions by facilitating the information sharing within an organization to attain coordination and cooperation between stakeholders which can improve the monitoring capability in the system. This study contributes to academic research, by producing a conceptual framework for IHIS dimensions. As the framework can be used as a guideline by healthcare decision-makers and healthcare project managers to understand the integration requirements at the organizational level. © 2022 IEEE.
ABSTRACT
Most nations across the world are actively pursuing equal access to healthcare services. Teleconsultation technology is a substantial improvement in terms of an effective framework for the provision of healthcare services. However, a lack of understanding of people's willingness towards the use of this technology has been observed. The goal of this study is to investigate the factors affecting the post-acceptance of teleconsultation services in Malaysia. This study developed a theoretical model which involves the combination of the second generation of Unified Theory of Acceptance and Use of Technology (UTAUT2) and Expectation Confirmation Theory (ECT), with the inclusion of several other constructs. An online survey was used to collect data from 154 university students and partial least squares (PLS) approach was used for data analysis. The research findings indicate that confirmation, performance, effort expectancy, usefulness, and satisfaction were the key factors that affect the post-acceptance of teleconsultation services. Furthermore, actual use, ease of use, technology readiness, and facilitating conditions did not impact participants' post intention in the continuous usage of teleconsultation facilities.